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Customer Service L2

The Level 2 Qualification in Customer Service is for candidates who undertake a customer service role and recognises that employment in the customer service sector involves a diverse range of functions, tasks and activities that are constantly developing and changing.

This qualification is approved by the CFA as an essential component of the SASE and SASW compliant Apprenticeship frameworks for Customer Service.


• Meets the ‘full’ qualification threshold.

• All units are based on the national occupational standards for customer service.

• Candidates have the opportunity for both full qualification and unit certification.

• All units have been assigned a level and a credit value.

• Qualification recognised in all occupations and sectors of employment. Meets the ‘full’ qualification threshold.

• Based on candidate performance at work, or through some simulation that replicates the working environment.

• Small sized units allow for flexible learning and delivery.

• Some units can be used towards other qualifications.

• Prior learning can be used towards your qualification.

• Caters for a wide variety of learning styles.

• Every learner is assigned an individual assessor.

Start Date: On-going
Length of Course: 4 to 8 months (depending on experience)
Centre: AtE Training Centre / Employer premises
Study Type: Part-time

The Assessment Process

Course Content

Entry Requirements

How to Apply